Hospitality Supplies Distributor


Vernon Hills, IL




SAP Commerce


SAP Commerce

Search Tuning

The Challenge

The client is a leading supplier of products to the hospitality industry, including major hotel chains like Marriott. They are a $1B company that operates their flagship B2B site along with 5 other brands on SAP Commerce.

Shortly after going live on SAP Commerce, the client realized that their customers were having a difficult time finding the products that they were looking for. Further analysis revealed that they had issues with the relevance of the results being returned by their search engine (Solr).

The client engaged Avatria to improve the relevance of their search results and make it easier for their customers to find the products they desired. Over the course of a month-long engagement, Avatria conducted an assessment using our proprietary Search Tuning Framework. We then presented our findings and recommendations so that their team could address the issues we identified.


  • Findings and Recommendations: Avatria documented each issue we found and provided recommended solutions. For each finding we highlighted the business impact associated with addressing it, the effort to implement the recommendation, the level of risk associated with not implementing the recommendation, and the overall recommended priority for each item.
  • Roadmap: After working with the client to align on the priority of each finding, Avatria developed a Gantt chart that sequenced each item over the course of 3 quarters.


By the end of our assessment the client was able to implement some of the solutions that we recommended extremely quickly. This delivered value virtually immediately.

With the onset of COVID-19, the long-term roadmap was put on hold due to the pandemic’s severe impact on the client’s operations. We have not yet been able to study the full effects of the initiative as a result.