Shortly after launching their site, American Hotel Register Company (now part of Bunzl Distribution), a leading supplier of products to the hospitality industry realized that their customers were having a difficult time finding the products that they were looking for and were not converting as a result. Further analysis revealed that they had issues with the relevance of the results being returned by their search engine (Solr).
- Findings and Recommendations: Avatria documented each issue we found and provided recommended solutions. For each finding we highlighted the business impact associated with addressing it, the effort to implement the recommendation, the level of risk associated with not implementing the recommendation, and the overall recommended priority for each item.
- Roadmap: After working with the client to align on the priority of each finding, Avatria developed a Gantt chart that sequenced each item over the course of 3 quarters.