Anixter Search Tuning

Industry
B2B Distributor
Location
Chicago, IL
Tags
SAP COMMERCE
DIGITAL ANALYTICS
A/B TESTING
GOOGLE TAG MANAGER
GOOGLE OPTIMIZE
Key Impact
Avatria used Machine Learning to improve product findability resulting in a double-digit lift in revenue!
+14.5%
Product Revenue
THE CHALLENGE
Craft a solution that improves the ability for customers to find the products they want to buy.

Avatria was tasked with optimizing Anixter's eCommerce tracking, product catalog, and analytics without any backend development. The client's customers found the product navigation and search relevancy difficult to work with due to the following reasons:

  • Complex hierarchy (150+ categories)

  • Large catalog (1,000,000+ SKUs)

  • Many similar products with minor differentiation

  • B2B account specific product catalogs

PROJECT DETAILS

Avatria helped the customer implement Enhanced Ecommerce tagging exclusively through the DOM and Google Tag Manager, without the need to do any backend development work.


As part of the A/B test setup, Avatria also setup Google Optimize for the customer and integrated the test data into Adobe Analytics via Launch, for further analysis of the results.


Machine Learning rankings were then applied to the site's "Trending" sort order via csv uploads and minor Solr configuration work. The team tuned the rankings twice during the A/B test and both tuning efforts resulted in significant gains for the Machine Learning variant.

After implementing Enhanced Ecommerce tagging, Google Optimize, and Avatria Convert, an A/B test was run to measure improvement:

  • A/B Test Platform: Google Optimize
  • Test Duration: 78 days
  • Categories Tested: 10
  • Control Variant: Solr Relevance
RESULTS

In addition to the metrics listed below, Avatria's solution outperformed the control group in 9 other metrics including: Buy to Detail Rate, List Clickthrough Rate, Adds to Cart, Average Order Value, Product Detail Views, Sitewide Online Orders, Checkouts, and Revenue Per Impression

+8%
Unique Purchases
+14.5%
Product Revenue
+9.6%
Conversion Rate
100%
Customer Satisfaction
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