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AmerCareRoyal Emporix Implementation

Industry
Manufacturing & Distribution
Location
Philadelphia, PA
Tags
EMPORIX
COMPOSABLE COMMERCE
ZOCALO
DATA MIGRATION
ARCHITECTURE
DIGITAL COMMERCE
Key Impact
Avatria migrated the ACR flagship B2B Portal to Emporix on budget and on schedule, winning an innovation award for the company.
3 Mos.
Time to Launch
THE CHALLENGE
Implement a solution that provides value-added capabilities for AmerCareRoyal's customers.

AmerCareRoyal (ACR) is a leading B2B supplier of disposable products in food, sanitation, industrial, and medical industries.

Seeking enhanced business growth and an improved customer experience, ACR recently adopted a new digital strategy that would replace its aging Customer Portal. ACR selected Emporix, a leading headless and composable commerce platform as its architectural foundation.

PROJECT DETAILS
The level of complexity of this implementation was significant. Below are some key features that were implemented:
  • Flexible and scalable cloud-native architecture
  • Intuitive and modern user experience
  • Support for optimized sales practices
  • Increased customer service and self-service levels
  • Improvements in business process efficiencies
Our Contribution
Avatria led the migration providing core architecture, project management, engineering, and QA roles. We offered additional support to ensure seamless adoption by:
  • Working collaboratively with client leadership to develop a roadmap that would sunset legacy solutions with significant planned cost savings
  • Supporting Voice of the Customer demos as part of our methodology and incorporating feedback to deliver a superior product without extending the timeline
RESULTS
The implementation was so successful AmerCareRoyal won an industry innovation award!

With Avatria’s help, the MVP implementation of Emporix was complete within 3 months. This enabled the transition of a select portion of ACR’s customers from the legacy portal to the new experience, with the full cutover on track to occur shortly thereafter. The project was completed on-time, within budget, and without sacrificing quality; the initial launch received strong UAT and client demo grades, alongside a smooth production deployment.

3
MONTHS TO LAUNCH
70%
FEWER CSR TOUCHES
25%
CATEGORY MIX INCREASE
2X
FASTER RETURNS PROCESSING TIME
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